Welcome to Customer Service!

Shipping Statement
-        Orders placed on Saturday and Sunday will be processed on the following business day.
-        Orders are processed and shipped on business days only (Monday through Friday),  excluding major holidays.

Shipping Charges
-        Standard shipping charges for product purchases is US $8.00 and up.

Delivery Time:
Standard shipping within 7-14 business days from ship date.  
Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays).  

Shipping to AFO/FPO & PO Boxes
We apologize for any inconvenience; however, we do not ship to AFO/FPO or PO Boxes. Contact Customer Service for more information.

Returns, Exchanges and Damages
L’essence D’eau is committed to providing you with products of the superlative quality.  If for any reason you are not completely satisfied with your L’essence D’eau web purchase,
simply return it within 30 days and we will be happy to exchange your purchase.  The original receipt indicating the reason for return must accompany the item being returned.  
Please ship by insured Parcel Post for your protection and to ensure prompt delivery.  Sorry, but return shipping and handling fees are not refundable.  Unfortunately, department
stores that carry L’essence D’eau products are unable to accept Website returns.

Maximum Purchase Policy
We regret that orders on must be limited to no more than 10 units of any one item and that order totals may not exceed US$2,500.

Customer Service
Our Service Providers are available to assist you: Monday - Friday, 9:00 AM - 5:00 PM.

For any questions or comments about your order or our product line, email us at

Privacy Statement
At, we respect the importance of your privacy. The information that you give us is used only to provide better products and services for you.

Your name, address and phone number may be collected. We use this information to complete your purchases from and to support your use of the This
information may also be used for mailing you information on future L’essence D’eau promotions or catalogs. This information may be disclosed to our staff and to third parties
involved in the completion of your transaction and the delivery of your order at

By using the, you agree to this Privacy Policy. We may change our Privacy Policy by posting a new version of the policy on this page. This is your responsibility to
review frequently.

Security is protected by an Internet firewall. In addition, any credit card information is protected and encrypted for guaranteeing the confidentiality and security of online
transactions at
Copyright © 2008 L'essence D'eau. All rights reserved.
L'essence D'eau